The agreement
These terms govern your use of the Rawana B2B platform. By signing in or pushing inventory through the API, your organisation agrees to be bound by them. The latest version always lives at this URL; we will email administrators 30 days ahead of any material change.
Eligibility
Rawana is a wholesale platform. Access is reserved for licensed travel agencies, registered suppliers, and approved corporate procurement teams. We may verify IATA / TIDS numbers, trade licences, or supplier credentials before activating an account.
Account and credentials
Your administrator is responsible for inviting users, assigning roles, and revoking access promptly when staff change. Don't share credentials. Treat API keys as you would your own banking secrets.
Bookings and contracts
Each confirmed booking is a contract between you (as the merchant of record to your end-customer) and the underlying supplier. Rawana is the technical and financial intermediary. Confirmations, vouchers, and supplier rules issued through the platform form part of that contract.
Payment terms
- Default: pre-payment via card, wire, or platform wallet at the moment of booking.
- Approved agencies on credit terms: net 14 from invoice date, with a credit limit set jointly with our finance team.
- Late payments may incur interest at 1.5% per month and may suspend live booking until cleared.
Supplier obligations
Suppliers warrant that rates and availability pushed through the API are honoured for the agency. Cancellation policies, blackout dates, and any markup on dynamic packaging components must be set transparently in the supplier extranet.
Intellectual property
Rawana retains all rights to the platform, our brand, and the assets we provide. Marketing collateral and supplier-supplied imagery are licensed for use in the partner's quoting and customer communications only.
Liability
Rawana's aggregate liability under these terms is capped at the fees paid to us by your organisation in the prior 12 months. We exclude liability for indirect or consequential losses to the extent permitted by law.
Termination
Either party may terminate the agreement on 60 days written notice. We may suspend access immediately if there is a breach of these terms, fraud, or risk to other partners on the platform.
Governing law
These terms are governed by the laws of the Dubai International Financial Centre. Disputes are resolved by the DIFC Courts, save where mandatory consumer law in your jurisdiction applies.